cgebet Privacy Policy

1. Introduction

cgebet ("we", "us", "our", or "the Company") is committed to protecting the privacy and personal data of all users ("you", "your") of our online gaming platform. This Privacy Policy sets out how we collect, use, store, share, and protect your personal information in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and all applicable implementing rules and regulations issued by the National Privacy Commission (NPC).

By registering an account with cgebet, accessing our platform, or using any of our services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you must discontinue use of the cgebet platform immediately.

2. Data Controller

For the purposes of the Data Privacy Act of 2012, the data controller responsible for your personal information is:

cgebet
Online Gaming Platform
Republic of the Philippines

For all privacy-related inquiries, data subject requests, or concerns regarding the processing of your personal data, you may contact our Data Protection Officer at the email address provided in Section 12 of this Privacy Policy.

3. Information We Collect

cgebet collects various categories of personal information from users in order to provide gaming services, comply with legal obligations, and improve the user experience. The types of data we collect include:

3.1 Information You Provide Directly

When you register for a cgebet account or interact with our platform, you provide us with the following information:

• Account Registration Data: Full name, date of birth, gender, mobile phone number, email address, and password.
• Identity Verification Data: Government-issued ID (Philippine passport, driver's license, UMID, postal ID, or national ID), proof of address (utility bills, bank statements), and selfie photographs for identity verification purposes.
• Payment Information: GCash account details, Maya wallet information, bank account numbers (BDO, BPI, Metrobank, etc.), cryptocurrency wallet addresses, and transaction records related to deposits and withdrawals.
• Communications: Any messages you send to our customer support team via live chat, email, or contact forms, including the content of your inquiries and our responses.
• Voluntary Profile Information: Optional profile details such as preferred language, gaming preferences, and promotional opt-in preferences.

3.2 Information Collected Automatically

When you access and use the cgebet platform, we automatically collect certain technical and behavioral data, including:

• Device Information: Device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, device identifiers (IMEI, Android ID), and mobile network information (Smart, Globe, DITO).
• Connection Data: IP address, internet service provider, approximate geographic location (city/region level), and connection timestamps.
• Usage Data: Pages visited, games played, bet amounts, win/loss records, session duration, navigation paths, click behavior, and interaction with promotional content.
• Cookies and Similar Technologies: Session cookies, persistent cookies, local storage data, and device fingerprinting identifiers to recognize returning users and maintain session state.

3.3 Information from Third Parties

In certain circumstances, we may receive personal information about you from third-party sources, including payment processors (GCash, Maya, bank partners), fraud prevention services, identity verification providers, and marketing affiliates (only if you were referred by an affiliate partner).

4. How We Use Your Personal Data

cgebet processes your personal information for the following purposes:

4.1 Account Management and Service Provision

• Create, maintain, and manage your cgebet user account;
• Authenticate your identity and verify your age (21 years or older);
• Process deposits, withdrawals, and other financial transactions;
• Provide access to casino games, slots, live dealer tables, bingo, fishing games, and sports betting services;
• Track your gaming activity, balances, bonuses, and loyalty rewards; and
• Enable communication between you and our customer support team.

4.2 Legal and Regulatory Compliance

• Comply with Philippine Amusement and Gaming Corporation (PAGCOR) regulations governing online gambling;
• Conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks as required under the Anti-Money Laundering Act of 2001 (AMLA) and its amendments;
• Detect, prevent, and investigate fraudulent activity, money laundering, bonus abuse, and other prohibited conduct;
• Enforce our Terms & Conditions, including account suspension and termination procedures;
• Respond to lawful requests from government authorities, law enforcement, and regulatory agencies; and
• Maintain records required by applicable gaming and financial regulations.

4.3 Security and Fraud Prevention

• Monitor for suspicious login activity, unauthorized account access, and identity theft;
• Detect and prevent duplicate accounts, collusion, and coordinated abuse;
• Identify unusual betting patterns and bonus manipulation;
• Protect the integrity of games, prevent cheating, and ensure fair play; and
• Secure the cgebet platform against hacking, DDoS attacks, and other cybersecurity threats.

4.4 Marketing and Communications

• Send you promotional offers, bonus announcements, and personalized recommendations based on your gaming preferences (only if you have opted in to marketing communications);
• Notify you of new games, platform features, and special events;
• Conduct surveys and collect feedback to improve our services; and
• Display targeted advertisements and promotional content within the platform.

You may opt out of marketing communications at any time by adjusting your account preferences or clicking the "unsubscribe" link in promotional emails.

4.5 Analytics and Platform Improvement

• Analyze user behavior, game performance, and platform usage patterns to optimize the user experience;
• Conduct A/B testing on features, game layouts, and promotional campaigns;
• Identify technical issues, bugs, and performance bottlenecks; and
• Develop new features, games, and payment methods based on user preferences and market trends.

5. Legal Basis for Data Processing

Under the Data Privacy Act of 2012, cgebet processes your personal information based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal data for specific purposes, such as receiving marketing communications or participating in promotional surveys.
• Contractual Necessity: Processing is necessary to fulfill our contractual obligations under the Terms & Conditions, including account creation, transaction processing, and service delivery.
• Legal Obligation: We are required to process your data to comply with applicable laws and regulations, including PAGCOR licensing requirements, AML/KYC obligations, and tax reporting.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests do not override your fundamental rights and freedoms.

6. Data Sharing and Third-Party Disclosure

cgebet does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of third parties under specific circumstances:

6.1 Service Providers and Processors

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: GCash (Mynt), Maya (PayMaya Philippines, Inc.), bank partners, cryptocurrency payment gateways, and over-the-counter payment processors for deposit and withdrawal processing.
• Identity Verification Services: Third-party KYC and document verification providers to authenticate identity documents and prevent fraud.
• Cloud Hosting and Infrastructure: Server hosting providers, content delivery networks (CDN), and database management services.
• Game Providers: JILI Games, PG Soft, Pragmatic Play, Evolution Gaming, SA Gaming, Ezugi, and other licensed game content suppliers.
• Customer Support Tools: Live chat platforms, ticketing systems, and communication software used by our support team.
• Marketing and Analytics: Email service providers, analytics platforms, and advertising networks (only for users who have opted in).

All third-party service providers are contractually obligated to protect your personal data, use it only for the purposes we specify, and comply with applicable data protection laws.

6.2 Regulatory and Legal Authorities

We may disclose your personal information to government authorities, law enforcement agencies, and regulatory bodies when:

• Required by Philippine law, court order, subpoena, or legal process;
• Necessary to comply with PAGCOR regulations, AM LA/CTF obligations, and reporting suspicious transactions;
• Necessary to protect the rights, property, or safety of cgebet, our users, or the public; or
• Required in connection with a legal dispute, investigation, or enforcement action.

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or part of cgebet's business assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or platform notification before any such transfer takes place and before your data becomes subject to a materially different privacy policy.

7. Data Retention

cgebet retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The following retention schedule applies:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Legal and regulatory compliance
Identity verification documents	5 years after account closure	AML/KYC regulatory requirements
Financial transaction records	7 years	Tax reporting and AMLA compliance
Gaming activity and bet history	5 years	Dispute resolution and fraud prevention
Customer support communications	3 years	Quality assurance and dispute resolution
Marketing opt-in/opt-out records	5 years	Proof of consent and compliance
Technical logs and IP records	12 months	Security monitoring and fraud prevention
Cookie and analytics data	Up to 24 months	Platform analytics and improvement

When personal data is no longer required for any of the above purposes, cgebet will securely delete or anonymize it in accordance with industry best practices and Philippine data protection standards.

8. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal information held by cgebet:

• Right to Be Informed: You have the right to know how your personal data is collected, used, and processed, as described in this Privacy Policy.
• Right to Access: You may request a copy of the personal information we hold about you, including information on how it has been processed, the sources from which it was obtained, and the third parties to whom it has been disclosed.
• Right to Correction: If any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request its correction. You may update basic account information directly through your account settings.
• Right to Erasure or Blocking: You may request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is unlawful. Note that we may be required to retain certain data to comply with legal obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests, subject to applicable legal exceptions.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to File a Complaint: If you believe your data privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

9. Security Measures

cgebet takes the security of your personal information seriously and implements a range of technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and cgebet servers is encrypted using industry-standard SSL/TLS protocols (minimum TLS 1.2).
• Data Encryption at Rest: Sensitive personal data, including identity documents and payment information, is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their job functions. All staff with access to personal data undergo data protection training and are bound by confidentiality obligations.
• Two-Factor Authentication: cgebet supports optional two-factor authentication (2FA) for user accounts to provide an additional layer of protection against unauthorized access.
• Regular Security Audits: Our platform undergoes periodic security audits, penetration testing, and vulnerability assessments conducted by independent cybersecurity professionals.
• Incident Response: cgebet maintains a data breach response plan. In the event of a security incident affecting your personal data, we will notify the National Privacy Commission and affected users in accordance with NPC Circular 2016-03 and applicable breach notification requirements.

While we take all reasonable precautions, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying cgebet immediately if you suspect unauthorized access to your account.

10. Cookies and Tracking Technologies

10.1 Types of Cookies We Use

cgebet uses cookies and similar tracking technologies to enhance your experience on the platform. The categories of cookies we use are as follows:

• Essential Cookies: Strictly necessary for the operation of the platform. These cookies enable you to log in, maintain your session, and navigate securely between pages. You cannot opt out of essential cookies without significantly impairing platform functionality.
• Performance and Analytics Cookies: Collect information about how you use the cgebet platform, such as which pages you visit most frequently and any error messages you encounter. This information helps us improve the platform.
• Functional Cookies: Remember your preferences, such as language settings, display preferences, and whether you have accepted this Privacy Policy, so you do not need to re-enter them on subsequent visits.
• Marketing and Targeting Cookies: Used to display relevant promotional content and personalized offers within the platform based on your gaming history and preferences. These are only activated with your consent.

10.2 Managing Cookies

You may manage, restrict, or delete cookies through your browser settings. Most browsers allow you to refuse cookies entirely or to be notified when a cookie is set. Please note that restricting cookies may affect the functionality of the cgebet platform, particularly session management and personalized features. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

11. Children's Privacy and Age Restriction

The cgebet platform is strictly intended for individuals who are 21 years of age or older, consistent with the minimum legal gambling age in the Philippines as regulated by PAGCOR. We do not knowingly collect, process, or retain personal information from individuals under the age of 21.

If we discover or have reason to believe that a registered user is under 21 years of age, we will immediately suspend the account, investigate the matter, and permanently close the account if the age restriction is confirmed to have been violated. Any funds held in such accounts will be handled in accordance with applicable regulations.

Parents and guardians are encouraged to monitor the online activities of minors in their care and to use parental control software to prevent access to gambling platforms. If you believe a minor has registered an account on cgebet, please contact our support team immediately at [email protected].

12. Contact Us and Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by cgebet, you may contact our Data Protection Officer through the following channels:

• Support Email: [email protected]
• Live Chat: Available 24/7 on the cgebet platform — average response time 3–5 minutes
• Platform: cgebet.cam

We will acknowledge your inquiry within 48 hours and aim to provide a substantive response within 30 calendar days of receipt. Complex requests may require additional time, in which case we will notify you of the expected resolution timeline.

For complaints that are not resolved to your satisfaction through our internal process, you may escalate your concern to the National Privacy Commission (NPC) of the Philippines, which is the regulatory authority responsible for enforcing the Data Privacy Act of 2012.